{"id":5965,"date":"2022-10-25T16:17:35","date_gmt":"2022-10-25T14:17:35","guid":{"rendered":"https:\/\/dotnewsconnect.co.za\/law\/?p=5965"},"modified":"2022-10-26T10:49:37","modified_gmt":"2022-10-26T08:49:37","slug":"website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system","status":"publish","type":"post","link":"https:\/\/dotnewsconnect.co.za\/law\/2022\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\/","title":{"rendered":"Website of the Month: Turn Customer Complaints into Compliments with the HEART System"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No matter how good your product and your service levels, the hard reality in business is that customer issues will arise. Perhaps they will be genuine problems or perhaps they are just misperceptions, but either way you need to act quickly and effectively to resolve them. Particularly in these times of online reviews making or breaking reputations so quickly and easily.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s a tried and tested method to boost customer satisfaction generally, to change complaints into compliments, and to resolve all forms of conflict (it is equally useful for workplace and personal issues) with kindness and respect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read \u201cHow to Use the HEART Method to Improve Customer Satisfaction\u201d on The Real Time Report\u2019s&nbsp;<a href=\"https:\/\/therealtimereport.com\/2020\/11\/10\/how-to-use-the-heart-method-to-improve-customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>website<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disclaimer:<\/strong>&nbsp;The information provided herein should not be used or relied on as professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any information herein. Always contact your professional adviser for specific and detailed advice.<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\">\u00a9 LawDotNews<\/p>\n","protected":false},"excerpt":{"rendered":"<p>No matter how good your product and your service levels, the hard reality in business is that customer issues will arise. Perhaps they will be genuine problems or perhaps they are just misperceptions, but either way you need to act quickly and effectively to resolve them. Particularly in these times of online reviews making or [&hellip;]<\/p>\n","protected":false},"author":101014,"featured_media":5960,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[9],"tags":[],"class_list":["post-5965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-website-of-the-month"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Website of the Month: Turn Customer Complaints into Compliments with the HEART System &#8226; LawDotNews<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dotnewsconnect.co.za\/law\/2022\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Website of the Month: Turn Customer Complaints into Compliments with the HEART System &#8226; LawDotNews\" \/>\n<meta property=\"og:description\" content=\"No matter how good your product and your service levels, the hard reality in business is that customer issues will arise. 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Particularly in these times of online reviews making or [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dotnewsconnect.co.za\/law\/2022\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\/\" \/>\n<meta property=\"og:site_name\" content=\"LawDotNews\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dotnewscoza\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-25T14:17:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-26T08:49:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dotnewsconnect.co.za\/law\/wp-content\/uploads\/sites\/2\/2022\/10\/8e8e6ba4-af07-4195-904a-1a18010239c6.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"LawDotNews\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@dotnewstweets\" \/>\n<meta name=\"twitter:site\" content=\"@dotnewstweets\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"LawDotNews\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/2022\\\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/2022\\\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\\\/\"},\"author\":{\"name\":\"LawDotNews\",\"@id\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/#\\\/schema\\\/person\\\/1ca6b5523156abce6e7e446cf033d72c\"},\"headline\":\"Website of the Month: Turn Customer Complaints into Compliments with the HEART System\",\"datePublished\":\"2022-10-25T14:17:35+00:00\",\"dateModified\":\"2022-10-26T08:49:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/2022\\\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\\\/\"},\"wordCount\":180,\"publisher\":{\"@id\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/2022\\\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/10\\\/8e8e6ba4-af07-4195-904a-1a18010239c6.jpg\",\"articleSection\":[\"Website of the Month\"],\"inLanguage\":\"en-ZA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/2022\\\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\\\/\",\"url\":\"https:\\\/\\\/dotnewsconnect.co.za\\\/law\\\/2022\\\/website-of-the-month-turn-customer-complaints-into-compliments-with-the-heart-system\\\/\",\"name\":\"Website of the Month: Turn Customer Complaints into Compliments with the HEART System &#8226; 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